Frequently asked questions
What sets Suestro chocolate apart?

Suestro is single-origin Chuncho — the world's scarcest heirloom cacao, unhybridised, wild-grown in Peru’s La Convención jungles. Bean-to-bar in Melbourne, certified organic, 100% vegan, home-compostable pouches. Exceptional potency, 64 sensorial profiles, direct grower relationships. No intermediaries. Pure, unmatched cacao.
How do I dispose of Suestro’s packaging?

Pouches are TÜV-certified home compostable (AS 5810) — backyard compost, worm bin, or FOGO green bin (where accepted, e.g., Yarra, Melbourne, Darebin—check your council or RecycleSmart app). No compost? Drop at a community garden or service like RepurposeIT. Polaroid cards (ECOSTAR recycled stock) go in the yellow recycling bin.
What’s Suestro’s eco-commitment?

We source directly from Peru’s La Convención and Urubamba River regions, supporting regenerative agroforestry that preserves biodiversity and acts as a massive carbon sink. Home-compostable pouches and recycled cards return to the earth. Every step honours the jungle that grows the world’s purest cacao.
How soon will my order arrive?

Australian orders ship within 1–3 business days (standard) or same-day/next-day (express). Delivery is 3–7 business days standard, 1–3 days express. Dispatch is prompt from our Melbourne base.
What if my desired item is unavailable?

If a flavour is out of stock, we’ll suggest alternatives or reserve your choice for the next harvest. Scarcity is real — we secure harvests before they’re picked, so some batches move fast.
What’s the secret to free shipping?

Enjoy free shipping on orders over $50 (including subscriptions). Otherwise, standard shipping is $12. Subs also get 10% off recurring orders.
How do monthly subscriptions work?

Wild Magic Subscription lets you choose your quantity of pouches monthly.  Select flavours, enjoy 10% off recurring orders, and free shipping on subscriptions over $50. Pause or cancel anytime via your account. The cycle adapts to your ritual.
How do I cancel my monthly subscription?

Pause or cancel anytime through your account. Log in, adjust your plan, and the cycle pauses or ends at your will.
Is Suestro vegan or allergen-friendly?

All creations are 100% vegan — no dairy, gluten or soy. Dedicated space with full clean-downs and machine bleeding. Peanuts and tree nuts are processed in the facility. Cross-contamination is possible — may contain traces. Contact us for specific allergy advice.
Where does Suestro source its cacao?

Direct from grower groups in Peru’s Echarate, Quillabamba, and Ocobamba regions. No brokers, no long-haul aggregation. Every harvest is spoken for before it’s picked. This keeps the supply chain short, the potency pure, and the connection real.
How do I ask more questions?

Reach us through the contact page. We’re here to keep your Suestro experience true to the jungle.