Suestro cherishes your wild forest chocolate magic experience. Here’s how we handle returns and refunds.

Eligibility

Return unopened pouches within 14 days of receipt, in original compostable packaging, for a full refund or exchange, excluding shipping costs.

Process

Contact us at info@suestro.com with your order number and reason. We’ll provide a return address and instructions. Refunds are processed within 7-10 business days upon receipt.

Non-Returnable Items

Personalised or damaged goods post-delivery cannot be returned, preserving the integrity of our stewards’ craft.

Subscription Adjustments

Pause or cancel your Wild Magic Subscription via your account anytime. Refunds apply only to unshipped orders.

Issues

Damaged or incorrect items? Please notify us within 7 days for a swift replacement, ensuring the magic endures.